Pegasystems is an enterprise-level customer relationship management software. It provides a different approach to CRM by offering products that help businesses create and manage robust, formidable, and profitable customer relationships.


Alan Trefler


Pega is a high enterprise-level CRM tool. Its features include:

  • Interaction tracking
  • Mobile access
  • Email marketing
  • Segmentation
  • Territory management
  • Contact management
  • Lead management
  • Self-service portal
  • Analytics
  • Quotes
  • Customer database
  • Referral tracking

The pricing plan of Pega CRM is categorized into the following editions:

  • Standard Edition: $140/user/month
  • Intelligence Edition: $170/user/month
  • Engagement Edition: $250/user/month


Price Range



Is Pega CRM expensive?

Pega CRM is more costly than the industry average, with its starting price at $140 per user per month. It is recommended for medium and large businesses.

Is Pega CRM easy to use?

Pega CRM has solutions implemented for numerous high-enterprise companies around the world. These solutions are easy to develop and easy to use.

Who uses Pega CRM?

The common users of Pega CRM are large enterprises, mid-size businesses, and non-profit businesses.

What does Pega CRM do?

Pega CRM is a high enterprise-level customer relationship management product that integrates sales, marketing, and customer service solution in a single system. It also provides end-to-end automation and real-time AI capabilities to boost insights regarding customer engagements.


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