Certainly is a conversational artificial intelligence software designed for e-commerce. The product allows businesses to deliver positive customer experiences and boost growth using next-generation AI technology. It serves as a personalized AI that creates insights from zero-party data from conversations with visitors to improve virtual customer support.


Henrik Fabrin, Dario Rodriguez Lopez


The features of Certainly conversational AI include:

  • Chatbot
  • Multi-language
  • Custom built branding
  • Intent recognition
  • Analytics
  • Statistics
  • Third-party integrations
  • Routing
  • Social media integration
  • Customer database
  • Contextual guidance
  • Autoresponders

Certainly does not offer a free version. But it offers a free trial. Its paid pricing plan is based on three editions which are:

  • Essential: 1 live bot, unlimited chats, 1 Admin user, and standard terms. It is for small-sized businesses to increase revenue and automate customer support at $500/month.
  • Standard: consists of all essential features, 3 live bots, platform user roles, analytics API, conversational AI API, and standard terms for mid-sized businesses at $990/month.
  • Enterprise: consists of all essential features, 4 live bots, 500,000 chats/month, platform user roles, analytics API, conversational AI API, advanced monitoring, single-sign-on, enterprise terms, SLA, and guaranteed uptime for larger companies and those with additional needs. This plan requires one to contact the sales team for a quote.


Price Range



Is Certainly easy to use?

Certainly is known to be flexible and easy to use. Their chatbot solution can be implemented and developed further to handle customer inquiries and ease communication, ultimately boosting effective customer service.

Is Certainly secure?

Certainly is GDPR, HIPAA FSA, and SOC2 compliant.

Does Certainly allow easy integration?

One of the features of Certainly is third-party integrations. This allows the product to scale smoothly with numerous existing tools, such as business systems, CRM, and many more, as long as there is an existing API.

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